Privacy Policy

1. Information We Collect

Information you provide directly

• Name — used to identify your appointment or waitlist entry.
• Phone number — used to send appointment confirmations and reminders via SMS.
• Email address — used for booking confirmations and promotional communications (only if you opt in).
• Service preferences — the type of cut or service you request, and your preferred barber.

Information collected automatically

• Browser type and version, device type, operating system.
• Pages visited on our website and approximate session duration.
• General geographic location (city/region level) derived from your IP address.
• Referral source (how you found our website).

We do not collect payment information directly. Any payments are processed through third-party providers that maintain their own privacy policies.

2. How We Use Your Information

We use your information solely for legitimate business purposes, including:

• Managing your appointment booking and waitlist position.
• Sending appointment confirmations, reminders, and follow-up messages.
• Communicating updates about our services, hours, or promotions (with your consent).
• Improving the functionality and experience of our website and booking system.
• Complying with applicable laws and regulations.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

3. Data Sharing & Third Parties

We may share your information with trusted service providers who assist us in operating our website and business, including:

• Booking and scheduling platforms — to manage appointments.
• SMS and email communication providers — to send reminders and confirmations.
• Analytics providers (e.g., Google Analytics) — to understand how our website is used. Analytics data is aggregated and anonymized.
• Payment processors — to securely handle transactions. We never store payment card details.

All third-party providers are required to protect your data and may only use it to provide services on our behalf.

4. Data Retention

We retain your personal information for as long as necessary to provide our services or as required by law. Specifically:

• Appointment and booking records are retained for up to 2 years.
• Waitlist entries are deleted within 30 days of your visit or cancellation.
• Marketing opt-in data is retained until you unsubscribe.

You may request deletion of your data at any time by contacting us (see Section 7).

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your theme preference (dark/light mode) and language selection.
• Analyze website traffic and usage patterns via analytics tools.
• Improve the performance and functionality of our booking system.

You can control cookie settings through your browser. Disabling cookies may affect certain features of our website. We do not use cookies for advertising or cross-site tracking.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

• Encrypted data transmission (HTTPS/TLS) for all website traffic.
• Access controls limiting who can view personal data within our systems.
• Regular review of our data handling practices.

No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Delete your personal data ("right to be forgotten").
• Opt out of marketing communications at any time.
• Restrict certain types of data processing.

To exercise any of these rights, contact us at: hello@thefaderoom.com or call +1 (555) 000-0000.

We will respond to your request within 30 days.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will update the "Last updated" date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Business: The Fade Room
• Address: [Your Address], Auburndale, FL
• Email: hello@thefaderoom.com
• Phone: +1 (555) 000-0000